FAQ

Several things can keep a light from working. The fastest check: connect the light's wires directly to a fully charged car battery. If it lights up, the problem is somewhere between your battery connection and the light — the usual culprits are a faulty switch, a faulty relay, wire that's too thin, or an improper ground.

Our lights are built for an average lifespan of around 50,000 hours of run time — leave one running non-stop and it could go roughly five years before it starts to fade. Under normal use, our light bars will outlast the vehicle you mount them on.

Yes. If you're not 100% satisfied, you can return your order within 90 days for a full refund. Please contact us for the return address before sending anything back. Customers are responsible for return shipping charges. Once your return is processed, we'll refund the amount paid for the returned item to your original payment method.

Replacements are handled just like new orders and typically arrive in 5–10 days. If an item has to be returned for replacement, the replacement ships once we've received the returned item.

It can take 1–2 weeks for your return to reach our warehouse. Once it's received and inspected (usually within 72 hours), your refund is processed and automatically applied to your original payment method within 2 days. Depending on your bank or card company, it may take another 2–10 business days to post to your account.

It can take 24–48 hours for tracking to update after an order ships from our warehouse. Occasionally a package misses an origin or transit scan on its way to you, so its exact location can't be pinned down mid-transit. If you haven't received your order by the end of the quoted time frame, please email us — note that UPS deliveries can arrive as late as 9:00 pm local time in some areas.